Privacy policy
HEADWATER FARMS INC. PRIVACY POLICY
Last Updated: June 2026
Headwater Farms Inc. (“Headwater Farms”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, arrange for local delivery or pickup, or otherwise interact with us.
1. INFORMATION WE COLLECT
We may collect the following information:
• Name • Mailing, billing, and delivery addresses • Email address • Telephone number • Order and purchase history • Payment information processed through Shopify and our payment service providers • Information you provide when contacting us
We may also collect limited technical information, such as IP address, browser type, and website usage information through cookies and similar technologies.
2. HOW WE USE YOUR INFORMATION
We use personal information to:
• Process and fulfill orders • Arrange local delivery and pickup • Communicate with customers regarding orders and customer service inquiries • Process payments and prevent fraud • Maintain customer records • Improve our website and customer experience • Comply with legal and regulatory requirements
If you have subscribed to receive marketing communications, we may also use your contact information to provide updates, promotions, and information about our products. You may unsubscribe at any time.
3. SHARING OF INFORMATION
We do not sell personal information.
We may share personal information with trusted service providers who assist us in operating our business, including:
• Shopify, which hosts our online store • Payment processors • Delivery and shipping service providers • Technology and website service providers
These providers are only permitted to use personal information as necessary to provide services to us.
4. COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies to improve website functionality, understand website usage, and enhance customer experience.
You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
5. SECURITY
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, loss, or misuse.
No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. RETENTION
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. ACCESS AND CORRECTION
You may request access to personal information we hold about you and request correction of inaccurate information, subject to applicable legal requirements.
8. THIRD-PARTY SERVICES
Our online store is powered by Shopify. Information submitted through our website may be processed by Shopify and its service providers in accordance with Shopify’s privacy practices.
For more information, please refer to Shopify’s Privacy Policy.
9. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact: Email: info@headwaterfarms.ca
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any updates will be posted on our website together with the revised effective date.